FREQUENTLY ASKED QUESTIONS
Which payment methods and currency does FIENO accept?

You can pay for your order with following payment methodes:

Money Transfer, Visa, Mastercard, American Express, PayPal, Stripe or Blik

 In case of payment with Money Transfer please follow instruction displayed at the checkout.

How long does delivery take and how much will it cost?

Orders realize orders within 7-10 days from the day of placing order. All orders are shipped with DPD or Inpost delivery service. All products are hand cut and sewed in Poland. 

How can I track my order?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

Which size should I order if I am between sizes?

In most cases we recommend to order one size or half size smaller than your regular shoes. Size chart can be found on every product page. 

What if an item is out of stock?

If an item is out of stock, please contact contact@fieno.eu for restocking information.

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